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Were you aware of the 50% discount on all of our shoes? The code is XXXX. With articles, chances are you will already find your answer.”ģ. In the meantime, you can check out our help center. We will get back to you as soon as possible. “Thank you for your message! We will get back to you within 24 hours. So keep it short and friendly, and of course in line with your company’s identity.ġ. Chat is an informal way of direct communication. Short and friendly greetings are key to starting a good live chat conversation.

Live chat greetings in general situations Therefore, I created a list of live chat greetings for different situations. It all depends on the situation that you are in. To be honest, there’s no such thing as ‘the best greeting’. Don’t make your automated messages sound like a robot.

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Another confusing situation right? When on live chat, customers prefer a human tone of voice that is professional yet informal. Walking into that store and be welcomed by a robot. The simple truth that your team has a very busy day, gets your customer’s understanding. Honesty and transparencyĪll of us know this old proverb, “Honesty is the best policy.” You want your customers to stay customers? Then be honest and transparent. The second greeting gives the customer clarity and ensures that they will reach out to you and (hopefully) buy your product. The first greeting is still vague and leaves the customer guessing if they can call on a Tuesday at 6 PM or not. I will show you why.ġ) We’re open every day on business hours.Ģ) We’re open on Monday till Friday from 8 AM – 5 PM. You can do this by giving the customer clarity on when they will be responded to. It is most important that your customer leaves the live chat satisfied. The look and feel of an effective live chat greetingīefore I start off with 15 examples, here are 3 things to keep in mind while writing your live chat greeting message. Improving the overall customer experience.Live chat greetings can increase your conversion by: How can good live chat greetings increase your conversion?

For example email, Facebook Messenger, and WhatsApp Business. With Trengo, you can easily create a greeting message for your live chat and all of your other communication channels. When a visitor opens the live chat on your website, you can immediately impress using a strong greeting message. I will tell you everything you need to know about greeting messages for your live chat and give you 10 examples of the best live chat greetings. And by using live chat greetings, you can lead the conversation to reach your specific conversion goal. The real-life shopping experience can be easily simulated online.īut most important- live chat will increase your conversion. Who can be of service? Where do you pay for your stuff? You will scratch your head and figure there must be something wrong.īy adding a live chat to your website, your customers will not question where to turn to. You step into a store, look around and the staff is nowhere to be found. Hyper real-time, where character-by-character message transfer option is available in private chatīeyond chatting, with Office Chat you can also share files, pictures, audio, and videos with your coworkers instantly - without worrying about exchanging phone numbers or information leaking.Imagine. Email integration allows messages sent from Office Chat to be replied to from any email client Quick access to colleague list & the teams you are in Real time push notifications for messages received by you Message delivery confirmation for your sent messages Detailed info pages for colleagues & teams Ability to view images inline and play videos directly from within the message Rich text messaging features that allow you share pictures, video, and audio attachments

Businesses big and small, start-ups, and non-profit organizations use Office Chat to streamline secure communication within their company. Improve your company's ability to collaborate, network, and share information. Office Chat is a secure mobile messaging service.

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